Information Technology

Our Purpose

The Department of Information Technology implements and manages the County’s information technology assets, projects and infrastructure.

Our goal is to help the County’s programs and services successfully meet their business objectives while enabling information technology innovation. We accomplish this by gathering information about our user’s technology needs, identifying solutions, and facilitating the implementation, support, training, and ongoing resources needed to meet those needs.

Mission Statement

To align and deliver cost-effective technology strategies and services in partnership with county divisions, departments and offices, other local jurisdictions, and the public.

Our Objectives

Systems Management - Provides technical services for the implementation, administration, and ongoing support for both Enterprise and Department application systems. Services include project management, systems architecture evaluation and design, technical implementations, and custom software development.
Innovation - Explore systems, devices, and processes that meet ever-evolving business needs. Continue to explore ways that technology can help us do “something different” versus doing the “same thing better.”
User Support - Serves as a single point of contact, with an emphasis on customer service, for supporting and maintaining the technology tools that our users depend on.
Infrastructure Management - Manages the internal technical server, network, database infrastructure and Unified Communications structure to ensure an effective level of service, connectivity, and network integrity.
Security Management - Maintain a secure environment for information resources and assets. Ensure technical compliance related to HIPAA, local, state, and federal requirements related to data and systems security. The IT Department also makes Technology Security Policy recommendations to the IT Committee and County Board.

Our Services

  • End-user Technology Services: Provides consultation, configuration, installation and support for the County's 2,200 personal computers and Local Area Network resources, such as printers, and server access.
  • Enterprise Content Management Services: Provides business analysis and implementation for document management services including scanning, data capture and indexing, content and records management, and business process management and workflow.
  • Help Desk: Provides first call for help for hardware and software problems to all Anoka County departments.
  • Infrastructure Services: Designs, installs, secures, schedules, monitors and supports the County LAN Network, over 100 servers, and the enterprise-wide back-up system. Manages and supports all land line telephone and fax lines.
  • Records Center: Records Services analyzes enterprise-wide records for legal and organizational compliance, collaboratively drafts comprehensive policy to govern life-cycle records management, and provides centralized storage and retention services for physical records.
  • Systems Implementation Services: Analyzes, designs, develops, implements, and maintains application software to meet County business needs.
  • Technology Training Center: Schedules and maintains the training center for County employees on a variety of systems, platforms, and software.