Information Technology

Responsibilities
The IT Department is responsible for gathering information about our user’s technology needs, identify solutions, implementation, support, training, and allocating resources to meet those needs.

Services
The IT Department provides:
  • Help Desk Services: Provides first call for help for hardware and software problems to all Anoka County departments.
  • Applications Services: Analyzes, designs, develops, implements, and maintains application software to meet county business needs.
  • Central Imaging Services: Provides imaging and micrographics production services.
  • Computer Training Center: Computer training for employees on a variety of systems, platforms and software. Examples of classes are Microsoft Word, Excel, Microsoft Outlook E-mail and Calendar and Microsoft PowerPoint.
  • Infrastructure Technical Services: Designs, installs, secures, schedules, monitors and supports the County LAN Network, over 100 servers, and the enterprise-wide back-up system.
  • PC Technical Services: Provides consultation, configuration, installation and support for the county's 2,200 personal computers and Local Area Network resources, such as printers, and server access.
  • Telemanagement: Manage and support all land line telephone and fax lines.
  • The Records Center: Records Services analyzes enterprise-wide records for legal and organizational compliance, collaboratively drafts comprehensive policy to govern life-cycle records management, and provides centralized storage and retention services for physical records.


 IT Mission

The mission of the Department of Information Technology is to align and deliver cost-effective technology strategies and services in partnership with county divisions, departments and offices, other local jurisdictions, and the public.