The IT Department is responsible for gathering information about our user’s technology needs, identify solutions, implementation, support, training, and allocating resources to meet those needs.
The IT Department provides:
Help Desk Services: Provides first call for help for hardware and software problems to all Anoka County departments.
Applications Services: Analyzes, designs, develops, implements, and maintains application software to meet county business needs.
Central Imaging Services: Provides imaging and micrographics production services.
Computer Training Center: Computer training for employees on a variety of systems, platforms and software. Examples of classes are Microsoft Word, Excel, Microsoft Outlook E-mail and Calendar and Microsoft PowerPoint.
Infrastructure Technical Services: Designs, installs, secures, schedules, monitors and supports the County LAN Network, over 100 servers, and the enterprise-wide back-up system.
PC Technical Services: Provides consultation, configuration, installation and support for the county's 2,200 personal computers and Local Area Network resources, such as printers, and server access.
Telemanagement: Manage and support all land line telephone and fax lines.
The Records Center: Records Services analyzes enterprise-wide records for legal and organizational compliance, collaboratively drafts comprehensive policy to govern life-cycle records management, and provides centralized storage and retention services for physical records.
The mission of the Department of Information Technology is to align and deliver cost-effective technology strategies and services in partnership with county divisions, departments and offices, other local jurisdictions, and the public.